Blank Screen (ExplorerPatcher)

EARLY PORT

---

Actual screenshot of issue

Likelihood of occurrence: RARE

Cause of error: ExplorerPatcher running on the machine

Fix for issue:

Details

To resolve the "black screen" no Windows gui, you must uninstall ExplorerPatcher

FIX

1

Login to itadmin user account

2

Open Task Manager via the remote connection option (ie - Teamviewer / Connectwise)

3

Run a new CMD.exe task

4

Enter "C:\Program Files\ExplorerPatcher\ep_setup.exe" /uninstall (quote marks included!)

Explorer Patcher was used as a replacement to allow the taskbar to be expanded and multiple of the same programs grouped together. IT currently doesn't install this program anymore, as Windows 11 has this feature now built-in.

However, some clinics may have Explorer Patcher running still when the program was rolled out as a temporary fix until Windows included this into their feature set. After a Windows update (any) the risk that Explorer Patcher may break the Windows explorer.exe GUI is a potential.

IT do not support this program, if this program is found on a machine, it will be uninstalled.