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IT Documentation

AutoMed

Creating Medibank Flu Vaccine Appointments

Best Practice Set up

Creating the appointment type in Best Practice

Creating the sessions in Best Practice

Creating the custom billing in Best Practice

Creating Medibank Account holder in Best Practice

Billing the Patient example

AutoMed Set up

Creating appointment on AutoMed

Configuring Confirmation Message

Set up Appointment Reminder

Set up Online Pre-screening questions

Set up Additional Resource - Nurse

Set up Additional Resource - Nurse & Doctor

How to: Set up a Concierge tablet on AutoMed

How to: Set up CallerID on the Server

How to: Set up CallerID on a workstation

Best Practice

Updating NASH Certificate into eRx

Finding the current certificate

Exporting the current certificate

Updating the certificate

Upgrading BP Manually

Server Maintenance & Management

Server rebuild process

Pre-rebuild tasks

Building a hypervisor

Building a Best Practice Virtual Machine

iDRAC configuration

iDRAC 8 Configuration

iDRAC 9 Configuration

How to: Perform an offsite backup restoration

How to: Perform an onsite backup restoration

Reset XCP-NG Hypervisor Password

Myhealth Self Check-in solution

How to: Setup an eINK device

How to: Prepare an eINK device for clinic use

Self Check-in FAQ

Patient View: Self Check-in

Network

Guest WiFi Setup

Wireguard VPN

Cradlepoint Set Up

Update Port Forwarding Rule

Phone services

Hiya account Set Up

Printers

Default IP Allocation for Printers

HP LaserJet Pro M506

Lexmark MS531dw

ConnectWise RMM

Change Hostname via ConnectWise RMM Automation

Reassign RMM Agent to another Company/Site

Deploy Applocker via CW RMM

ScreenConnect

Create an Area Manager for Remote Access

Enable Google/Equivalent 2FA Codes

Add Clinics to Area Manager Groups

Create a Doctor for Remote Access

Naming Conventions for end users in SC

Windows

SSL Installation (RDP)

How to: Integrate Tyro Machine with Tyro Terminal Adapter

How to: Setup Humanforce Kiosk on Windows PC

How to: Setup Network Path saving on Welch Allyn ECG

Local Security Policy Restrictions

Deploy Applocker via PDQ

Deploy Applocker manually

Whitelisting Applocker paths

Common Issues & Fixes for Applocker

Android Tablet

How to: Setup Humanforce as a Kiosk on a Tablet

Urgent Care Centres (UCC)

How to: Setup UCC on workstation/server

Microsoft 365

Sync Gmail to Outlook

IT Issues & Fixes

AutoMed

Caller-ID Error in writing installation

Disable post-visit Survey for doctor

Best Practice

BP outage troublshooting

BP To Email: Username/Password not accepted

Paintbrush Picture not appearing

Patient Import/Export has no server listed

BP Eorder possible fixes

Database Suspect Error after unexpected reboot

Fix Patient XML Imports

Error Code: AIR-E-1088 & Status Code: AIR-E-1005

BP HL Forms Service

BP Doctors Inbox View

Tyro option missing from SP2

Medicare batch stuck in Resent state

Unable to process payments due to External

Doctors Results redirect to another doctor

Cubiko

Error updating MyMedicare Status

ConnectWise

Completely Uninstall Agent

Support Centre

VPN Not connecting when at Medibank

Windows

Network Drives Missing in Program

Blank Screen (ExplorerPatcher)

Enable Screen-Saver lockout

Source File names are larger than supported by file system

SQL Errors for Docpay

Launch unsigned programs with UAC

Multiple Default Gateways

Server 2022 Delete Recovery Partition

Helpful Things

Rundown of Plugins & Markdown

Transition To ConnectWise

Submission Page

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